download adobe support advisor to detect the problem

TIP: This post will help you if Adobe Reader is not working. Now, install your Creative Cloud application. When the message “ Adobe Creative Cloud Cleaner Tool completed successfully,” message appears, press Enter and restart your computer. For example, type 4 (CC Apps) for kickstarting the Creative Cloud app uninstallation process.Ĭonfirm your action by typing Y and then hit the Enter key. If the Run as Administrator option is not available when you right-click, double-click AdobeCreativeCloudCleanerTool.exe to run the file.Įnter the number corresponding to the option you wish to choose, and then press Enter. It is advisable to create necessary backups for your files and folders before running the tool to avoid potential data loss.ĭownload and install the program on your PC and run it as an administrator.

This problem happens on both Mac and Windows. 2] Using Adobe Creative Cloud Cleaner ToolĪdobe Creative Cloud Cleaner Tool is a utility for experienced users and used to clean up corrupted installations and resolves permission issues in registry keys. This error occurs due to some missing or corrupted files left on your hard drive during the uninstallation time.

Now, run the Adobe Creative Cloud installer setup file again and check if the error is resolved. Rename the folder to something like OOBE.old.

Download adobe support advisor to detect the problem