The file might not be compatible with your Android phone or the media player you are using.

There can be issues with the syncing of its video or audio component.

The header of the video file could be missing or corrupted.

The video could not be downloaded properly from its source.

Tap RESET APPS from the pop-up window that appears on the screen.

Tap the menu icon → Reset app preferences.

Find and tap Settings → Apps & notifications → See all (no of) apps / App info.

Select the app that you want to enable, then tap Enable.

Find and tap Settings → Apps & notifications → see all apps → App info.

Tap the profile icon in the upper right corner.

It depends on the Google Play™ Store application version, but you can update in any of the steps below.

At the top right, tap your profile picture/ initial.

Then, select the Custom/Own order or By name/Alphabetical in the App screen menu.Īndroid 9, 10, 11, 12, 13 Verify what apps are installed This action resets all disabled apps, disabled app notifications, default applications for specific activities, and background data restrictions for apps. Devices that run on Android™ version 4.1 or higher include resetting the app preferences. All other third-party apps can be uninstalled.

Some Google™ apps, such as Chrome, may also have the Disable/Enable option. Sony apps, such as the Music, Album, Alarm, and Messaging applications, have a Disable/Enable option. If you are missing a pre-installed app on the App screen, you may have disabled it by mistake.

If you are missing a third-party app from the App screen, you may have uninstalled it. Download and reinstall the app from Google Play™.Verify what apps are installed on your device.Verify whether the problem was solved after each step before moving on to the next step. For example, some Xperia® devices that run on Android™ version 4.2 or higher can hide apps from the Apps screen. The following are possible reasons why an app no longer appears on the Application screen:

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